Refund paid into incorrect account and no feedback received when query is logged

<p>I was supposed to receive a credit after cancelling my membership more than 4 months ago, I received an sms on Monday morning advising of the credit and I quickly sent through an email advising them to update my banking details in order for the funds to be transferred to my FNB account instead of the old ABSA account that I no longer use. Bonitas decided to ignore my emails and never updated my banking details, now they've credited the incorrect account which resulted in me lossing the money that I was supposed to receive today. Bonitas needs to credit me with whats due to me and transfer into the correct account as I did all that was required for me to do for them to update correctly and credit me. The turnaround time max should have been 48 hours at the most and still nothing has been done. All the required documents were submitted, however no one gave a damn on my request. I need my refund paid to my FNB account.</p> <p> </p> <p>E-mail sent on Monday 09/01/2017.</p> <p> </p> <p>Good day,</p> <p> </p> <p>I’ve received an SMS informing me that I’m going to be credited with R629.67, however I’ve changed banking details from ABSA to FNB since November.</p> <p> </p> <p>Please credit the following FNB account number: ********** 094 instead of ABSA account number: ********** 605.</p> <p> </p> <p>Attached is the FNB statement for your validation.</p> <p> </p> <p>FNB: Chq account</p> <p>Name: BN Kabini</p> <p> </p> <p>Awaiting your confirmation, thanks in advance.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Ndumiso Kabini</p> <p> </p> <p><br /> </p> <p>E-mail sent on 10/01/2017</p> <p> </p> <p>Good day,</p> <p> </p> <p>I’ve sent an email informing you of my bank and account number change. New account is FNB instead of ABSA, attached is the FNB statement. Please update accordingly and credit the FNB account on the date specified on the SMS I received (12/01/2017 if possible) if not possible on the date specified, please advise future date. </p> <p> </p> <p>Regards,</p> <p>Ndumiso</p> <p> </p> <p>From: ********** ********** <br /> Sent: Monday, January 09, 2017 2:32 PM<br /> To: Ndumiso Kabini<br /> Subject: Member Payment Advice - 12 January 2017 [MI ********** 00]</p> <p> </p> <p> </p> <p><br /> <br /> Dear Mr B.N. Kabini <br /> <br /> Please find attached your payment advice giving the detail of a payment to be made directly <br /> into your bank account on 12 January 2017.<br /> <br /> If you have any queries or requests please email us at ********** <br /> <br /> <br /> Future Payment Run Dates</p> <p>Payment Run Dates<br />ACB Payment Dates<br />12/01/2017<br />18/01/2017<br />15/01/2017<br />19/01/2017<br />19/01/2017<br />25/01/2017<br />22/01/2017<br />26/01/2017</p> <p><br /> How to install Adobe Reader<br /> <br /> In order to view your member remittance you will require Adobe Reader which is a free<br /> software application and can be downloaded by clicking here. <br /> <br /> A security dialog box may pop up asking whether you would like to "Open" or "Save" the file, <br /> choose "Save", select a location to save the file to (e.g. Desktop) and click "Save" again to <br /> begin the download. Once the program download completes, click on "Open" to install the <br /> program.<br /> <br /> This download may take some time to complete, however, this software only needs to <br /> be installed once.<br /> <br /> Thank you for your continued support</p> <p><br /> </p> <p> </p> <p> </p>