AM
Amy M

1 reviews | Active since Aug 2013

05 Jan 2020, 14:03

Refund outstanding

Good Day

I have been patiently waiting for my credit to be processed and one of the stop orders to be removed from my salary as 2 goes off my paylip every month.

Please get your credit control department to call me.

Thank you

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jan 2020, 14:33
Official
Hello Amy M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jan 2020, 15:44
Official
Hello Amy M,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AM
Amy M's update15 Jan 2020, 12:23
Reviewer Update
Good Day

It has not been resolved and I am still waiting to be refunded.