1 reviews | Active since Dec 2016
Refund on savings
Exited the Bonitas Medical Fund in December 2024.Submitted all documents to have my savings refund , twice the paperwork was rejected because of not being certified. An email was then sent to say the ID was not clear, resubmit it on the 30 May.
No feedback was received, so I called on 13 June to be told they received all the documents and an email will be sent to confirm payment.
Still no email received by 20 June, I called again. Only to be told there is a backlog on refunds because Bonitas had been under investigation for ***** and the only in March were they cleared to start paying refunds to clients again. There is now a backlog on payments.
This is unacceptable. If I didn’t pay my monthly premium the medical plan would be suspended however I must just be patient for my refund.
Bonitas medical aid is a ****. Who exactly is *****ing from who and why was the fund under investigation?
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team