Refund not still not paid
Numerous requests were sent to Bonitas for a refund of the company made a mistake and paid bonitas R6800 more on top of the monthly installment, bonitas agreed that they will refund. Now we have to beg and plead for this monye to be paid. This has affected our monthly budget badly as we have things to pay and kids to feed.I'm so disappointed by this lady Zandile Methula who is supposed to be handling this matter, she keep on saying the money has been transferred from 2 weeks ago she comes up with the same lame story. i've already sent you details on twitter but it seems like your investigation will take forever. So you dont care about losing 5 members o your medical aid.
Hello pinky-ngcobo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello pinky-ngcobo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello pinky-ngcobo,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello pinky-ngcobo,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team