refund not processed timeously

Good day,

I have submitted a refund request on the 29th April and was hoping to get the funds on the 13 May 2026. To my suprise no sms was sent to me confirming when the funds will be paid as per norm, so I reached out to Bonitas on monday the 11th and was told that the request was incorrectly captured, it will be rectified. I really dont understand why I should now be penalised because someone from Bonitas finance didn't do due diligence as I have provided them with the correct information. I need the money because my budget for the month was based on that as well. What hurts the most is that I got an email yesterday the 12th May after I reached out again and the email only says that the refund will be processed on the next payment run. All I want is to get the funds immidiately because I am stuck right now because of this.