Refund not processed after 3 weeks

I sent an email to Bonitas over 2 weeks ago with all the details they require for my refund. This was for a consultation with a specialist to be processed. What was supposed to take 3 days has taken weeks to process.

For anyone’s sanity, generally speaking Bonitas has poor customer service and it keeps dropping. Their app for communicating with consultants no longer works so one has to take time out of their busy day to sit on 15 minute calls to their call centres.

I sat on the phone trying to resolve the matter regarding my refund and it still has not been resolved.

I have been with 4 different medical funds and this is the worst of them. Don’t believe the hype of their advertising its all smoke mirrors their service is poor.