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MMATLALA M
1 reviews | Active since Dec 2022
22 Dec 2022, 14:44
Refund not paid as promised
I have joined in August 2022 and everything was efficient in joining. I am struggling to get my refund that I was promised to receive within 7 working days from the 8th of December 2022 because of double deduction.To this day, I have not received anything.
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Replies (2)
Bonitas Medical Fund's replyOfficial
22 Dec 2022, 14:55Hello Mmatlala M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply22 Dec 2022, 14:55
Official
Hello Mmatlala M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
28 Dec 2022, 15:37Hello Mmatlala M
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply28 Dec 2022, 15:37
Official
Hello Mmatlala M
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team