REFUND NOT PAID AFTER 3 MONTHS OF WAITING

Bonitas need to get their house in order. Their administrative affairs and client service is below par.

I handle all the admin relating to my sick mothers medical aid. In December 2022 I was informed by Bonitas of a refund amount owed to my elderly mother. I subsequently sent all documents required to action the fund and returned them to the them on 27 Dec 2023. In Jan 2023 I made a follow up via email and telephonically, but this we ignored.

On the 6 March 2023 , I posted my dissatisfaction with them on Facebook and they DM'd me asking for details which I sent, they contacted me via telephone to give further details. Again on the 10 March 2023 I sent all the documents they required and confirmed that the refund should be deposited into her acc.

To date the send automated email with the same message on a weekly basis confirming that the account number to which refund will be paid has been uploaded and s being process. ITS NEARING A MONTH OF THEM DOING THIS.

It is appalling that the fund is being paid on time by a pensioner the monies that are due to them but FAIL to process a refund that is owed to the client. We must be resending documents sent and doing follow ups but to no avail.

The funds conduct has horrific.