Refund not done almost 3 weeks

I was a dependent on Bonitas for several years and decided to be a main member after having no issues with Bonitas since being a dependent. My mom removed me as a dependent effective November 2015 and I joined in December 2015. Because I sent my application on the 4th of December 2015, I had to pay for my contribution before I could be active as a member effective December 2015. I paid and sent through proof of payment which Bonitas rep**** with a confirmation email confirming that they have received my payment and I would be a member effective December 2015, the confirmation had my membership number which I had not received before I paid.<br> <br> On the 4th of January 2016, my January 2016 contribution was debited along with the December 2015 contribution which I had paid already!! A total of R4705 was deducted when I need the money most. I have been contacting Bonitas since then trying to get a refund with no success!! I keep on getting told the same thing that my December contribution had not been allocated!?? It surely does not take almost 3 weeks for an allocation and refund!! I need my refund immediately!! My claims are being paid so why not my refund?!!