Refund my money

Item: Bonitas Medical Fund
Rating: 1
Author: Albert T

I canceled my medical aid without even using it, and you promised me that the whole process would take 6 months, but when I followed up with your landline, I was sent from pillar to post, and I was even given the wrong numbers to follow up. The number they gave me is for GEMS. Please refund my money cause you were deducting my money on a monthly basis, but I never used my medical aid.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

28 Oct 2025, 10:24

Hello Albert T

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply28 Oct 2025, 10:24

Official

Hello Albert T

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

28 Oct 2025, 10:40

Hello Albert T

Thank you for submitting the details to us through Hello Peter.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply28 Oct 2025, 10:40

Official

Hello Albert T

Thank you for submitting the details to us through Hello Peter.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team