Refund my money!!!!

<p>On 17/01/2017 I received an sms confirming that my Gynaecologist claim has been processed, and that the money will be paid into my account within 3 days. I still haven’t received anything. I contacted Bonitas Contact Centre a few days after sending the claim to find out what the delay is, and I was informed that I require a referral from the GP. Why didn’t the consultant processing my claim contact me to inform me of this in the first place? Why confirm that the money will be paid??? Why is this all of a sudden a requirement? I’ve been with Bonitas for two years and never had to get authorisation before. It doesn’t make sense that I now need to spend money to get a referral AFTER I’ve already visited the Gynaecologist. Just refund my money!!!!!</p>