Refund my claim

I specifically called your service centre and asked a consultant if I was on PMB to cover my the******'s fees and they confirmed that I am. I asked the consultant on te line to double-check and they re-confirmed that I am covered to visit my the****** and that I would be reimbursed after paying my the******. I went to see my the****** based on the confirmation of your consultant and when I submitted the invoice, your claims team rejected it because it is "out of PMB". As per my conversation with your client service consultant, my funds should be refunded. I called your client service centre from my number on record after 10am.