Refund Member

<p>I have had to put the phone down after being on hold for 27 minutes. A few times this year I email claims through to ********** - I have to them phone a few times to follow up on the refund. I work, I cannot be on hold for 27 + minutes. Why do I have to phone to find out where my refund is? This is not ok.</p> <p>My reference numbers on the emailed claims are: 170517Q8VLXH. and again 290517Q99R12..</p> <p> </p> <p>Why, in 2 weeks that the claim was submitted have I not been refunded? Why do I have to follow up on unpaid claims? Why do the pharmacies and doctors who submit their claims get paid in 3 days but not the member?</p> <p> </p> <p>I was warned that Bonitas is going under and bes to change to Discovery now - I think they were right.</p> <p> </p> <p>Please come back to me urgently as this is unacceptable.</p>