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Muriel P
1 reviews | Active since Oct 2025
07 Sept 2026, 15:02
Refund from Bonitas Medical fund
Since Momentum health took over there has been so many problems. At first Bonitas did not deduct my monthly premium. I paid R1800. 00 in Cash at the ATM send them the proof of payment. My account was suspended from 2nd till I paid R1800. The suspension was lifted. On the 1st June they deducted 2 premiums of R1778. I've sent them all the proofs and want them to refund my premium of R1800. I've been struggling since June to get my money back. I only get reference numbers and when I get a response they will ask for the proof of payments again and again. Please can somebody help me get my money back
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Replies (3)MP
Muriel P's updateReviewer Update
10 Sept 2026, 09:06Bonitas wrote me an email stating that after investigating my membership is active but still they deny the R1800 I paid in at the ATM on the 21stMay. I need my money back. I did send proofs of payments. Everytime you just get a new reference number. Everytime someone else are handling my complaint. Really very bad communication lines. Please help me
MP
Muriel P's update10 Sept 2026, 09:06
Reviewer Update
Bonitas wrote me an email stating that after investigating my membership is active but still they deny the R1800 I paid in at the ATM on the 21stMay. I need my money back. I did send proofs of payments. Everytime you just get a new reference number. Everytime someone else are handling my complaint. Really very bad communication lines. Please help me
MP
Muriel P's updateReviewer Update
10 Sept 2026, 09:08Bonitas transition was done very bad.According to their medical hub I'm in arrears for many months. Cannot contract them directly. Terrible experience I'm going through.
MP
Muriel P's update10 Sept 2026, 09:08
Reviewer Update
Bonitas transition was done very bad.According to their medical hub I'm in arrears for many months. Cannot contract them directly. Terrible experience I'm going through.
MP
Muriel P's updateReviewer Update
13 Sept 2026, 19:15I hope this is not just a look into but working on the problem. They've kept me waiting 5 months for my money. I've sent proof of payments numeroustimed.TThen they wanted it in PDF form which I did. There's nothing difficult in that investigation if the people working there are fami**** with what they're supposed to do
MP
Muriel P's update13 Sept 2026, 19:15
Reviewer Update
I hope this is not just a look into but working on the problem. They've kept me waiting 5 months for my money. I've sent proof of payments numeroustimed.TThen they wanted it in PDF form which I did. There's nothing difficult in that investigation if the people working there are fami**** with what they're supposed to do