Refund Due

My name is Koketso Metsileng, ***

I am writing to express my profound disappointment and frustration with the service I have received regarding my outstanding refund. This has been an incredibly frustrating experience marked by a complete lack of communication and consistent missed deadlines.

My refund was originally due in May 2025. To date, it has still not been paid. Despite sending numerous follow-up emails, I have received absolutely no communication or explanation for the delay.

Two weeks ago, I called to inquire about the refund. I was advised that a new 14-day Service Level Agreement (SLA) was initiated, with the promise that the payment would be processed by June 19, 2025.

Today, June 19, 2025, marks the second missed SLA. Again, there has been no proactive communication from the company regarding this delay. Upon calling in today to follow up yet again, I was informed that still "nothing has been done" and a further 3-day SLA has been added.

This level of service is utterly unacceptable. To repeatedly miss payment deadlines, fail to communicate delays, and then simply reset SLAs without resolution or explanation shows a complete disregard for customer satisfaction. I am left questioning the competence and commitment of this company to its customers.