YS
Yozalolo S
1 reviews | Active since Feb 2018
13 May 2025, 16:38
REFUND DELAYS AND UNNCESSARY DEMANDS
I have a refund due, and I was told to wait 4 months. now May has arrived, Bonitas is playing games, telling me to certify banking details. Who certifies banking details? I went to SAPS, now they tell me the police must write a long history about their profession. The same bank account they were deducting money from now I was running around. I'm disappointed, and I want my refund. Every time I call, I get a different story. I regret choosing them as Medical aid. BONITAS CAN YOU REFUND MY MONEY
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
13 May 2025, 16:41Hello Yozalolo S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2025, 16:41
Official
Hello Yozalolo S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 May 2025, 17:04Hello Yozalolo S
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2025, 17:04
Official
Hello Yozalolo S
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
YS
Yozalolo S's updateReviewer Update
19 May 2025, 11:56Hi Hello Peter,
I have submitted all the documents to Bonitas. At this point I haven’t had any response from them. I can say I still haven’t received my refund from Bonitas even after waiting period of 4 months.
I will keep updating you until I receive my money.
I have submitted all the documents to Bonitas. At this point I haven’t had any response from them. I can say I still haven’t received my refund from Bonitas even after waiting period of 4 months.
I will keep updating you until I receive my money.
YS
Yozalolo S's update19 May 2025, 11:56
Reviewer Update
Hi Hello Peter,
I have submitted all the documents to Bonitas. At this point I haven’t had any response from them. I can say I still haven’t received my refund from Bonitas even after waiting period of 4 months.
I will keep updating you until I receive my money.
I have submitted all the documents to Bonitas. At this point I haven’t had any response from them. I can say I still haven’t received my refund from Bonitas even after waiting period of 4 months.
I will keep updating you until I receive my money.
Bonitas Medical Fund's replyOfficial
26 May 2025, 11:18 Hello Yozalolo S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2025, 11:18
Official
Hello Yozalolo S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team