LP
Lorenzo P
1 reviews | Active since Apr 2019
09 Jun 2025, 06:55
Refund delayed since the end of April
This is the 3rd post on Hellopeter regarding my medical aid refund.
Clearly Bonitas is not taking this serious and I received no correspondence or feedback since my last post.
I would really like to know how it is that "Bonitas" is one of the leading medical aid funds in South Africa with poor and lack of integrity or responsibility.
I find it very difficult to understand how a refund take an entire month and 7 to 10 working days thereafter.
I also noted here's been multiple complaints regarding medical aid refund.
I would like to urge you Bonitas that if I do not receive my refund by close of business today, I am taking the matter up with the Council for Medical aid Schemes and the Office of Health Ombudsman!
This is clearly not as serious to you guys that previous medical aid members have to wait this long for a refund!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
09 Jun 2025, 08:50Hello Lorenzo P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply09 Jun 2025, 08:50
Official
Hello Lorenzo P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
LP
Lorenzo P's updateReviewer Update
10 Jun 2025, 09:23I noted you guys have been investigating since May when I submitted my documents.
HOW COME THERES NO RESPONSE FROM YOUR FINANCE TEAM?
TOMORROW WILL BE THE 10TH DAY FOR MY REFUND TO BE PAID OUT!
HONESTLY YOU GUYS LACK INTEGRITY, YOU GUYS DO NOT CARE ABOUT THE NEEDS OF YOUR CUSTOMERS AND YOU GUYS LACK RESPONSIBILITY!!
I HAVE LOST ALL HOPE AND FAITH IN YOU GUYS!
HONESTLY THE WORST MEDICAL AID I HAVE TO DEAL WITH FOR MY OWN MONEY! LIKE WHAT ARE YOU GUYS TRYING TO ACHIEVE HERE?
IM SUPPOSE TO GET SPECTACLES WITH MY REFUND, AS MY CURRENT SPECS ARE ADDING MORE STRAIN TO MY EYES!
BUT CLEARLY YOU GUYS DO NOT THINK OF ANOTHER PERSOM AND THEIR WELL-BEING.
HOW COME THERES NO RESPONSE FROM YOUR FINANCE TEAM?
TOMORROW WILL BE THE 10TH DAY FOR MY REFUND TO BE PAID OUT!
HONESTLY YOU GUYS LACK INTEGRITY, YOU GUYS DO NOT CARE ABOUT THE NEEDS OF YOUR CUSTOMERS AND YOU GUYS LACK RESPONSIBILITY!!
I HAVE LOST ALL HOPE AND FAITH IN YOU GUYS!
HONESTLY THE WORST MEDICAL AID I HAVE TO DEAL WITH FOR MY OWN MONEY! LIKE WHAT ARE YOU GUYS TRYING TO ACHIEVE HERE?
IM SUPPOSE TO GET SPECTACLES WITH MY REFUND, AS MY CURRENT SPECS ARE ADDING MORE STRAIN TO MY EYES!
BUT CLEARLY YOU GUYS DO NOT THINK OF ANOTHER PERSOM AND THEIR WELL-BEING.
LP
Lorenzo P's update10 Jun 2025, 09:23
Reviewer Update
I noted you guys have been investigating since May when I submitted my documents.
HOW COME THERES NO RESPONSE FROM YOUR FINANCE TEAM?
TOMORROW WILL BE THE 10TH DAY FOR MY REFUND TO BE PAID OUT!
HONESTLY YOU GUYS LACK INTEGRITY, YOU GUYS DO NOT CARE ABOUT THE NEEDS OF YOUR CUSTOMERS AND YOU GUYS LACK RESPONSIBILITY!!
I HAVE LOST ALL HOPE AND FAITH IN YOU GUYS!
HONESTLY THE WORST MEDICAL AID I HAVE TO DEAL WITH FOR MY OWN MONEY! LIKE WHAT ARE YOU GUYS TRYING TO ACHIEVE HERE?
IM SUPPOSE TO GET SPECTACLES WITH MY REFUND, AS MY CURRENT SPECS ARE ADDING MORE STRAIN TO MY EYES!
BUT CLEARLY YOU GUYS DO NOT THINK OF ANOTHER PERSOM AND THEIR WELL-BEING.
HOW COME THERES NO RESPONSE FROM YOUR FINANCE TEAM?
TOMORROW WILL BE THE 10TH DAY FOR MY REFUND TO BE PAID OUT!
HONESTLY YOU GUYS LACK INTEGRITY, YOU GUYS DO NOT CARE ABOUT THE NEEDS OF YOUR CUSTOMERS AND YOU GUYS LACK RESPONSIBILITY!!
I HAVE LOST ALL HOPE AND FAITH IN YOU GUYS!
HONESTLY THE WORST MEDICAL AID I HAVE TO DEAL WITH FOR MY OWN MONEY! LIKE WHAT ARE YOU GUYS TRYING TO ACHIEVE HERE?
IM SUPPOSE TO GET SPECTACLES WITH MY REFUND, AS MY CURRENT SPECS ARE ADDING MORE STRAIN TO MY EYES!
BUT CLEARLY YOU GUYS DO NOT THINK OF ANOTHER PERSOM AND THEIR WELL-BEING.
LP
Lorenzo P's updateReviewer Update
11 Jun 2025, 07:39Today is the 10th working day since the eft was processed. And I have still not received my refund!
I had numerous email correspondence with Bonitas, apparently the finance department is a concern as no feedback has been received from their finance department.
I would like to formally inform Bonitas that I have given you numerous times to pay my refund, however I will be submitting a formal complaint with the ombudsman.
BONITAS did not even respond to any of my reviews on this particular post.
I regret joining Bonitas!
They can't keep their word and meet the expectations of their clients!
They lack integrity and can't keep promises.
I had numerous email correspondence with Bonitas, apparently the finance department is a concern as no feedback has been received from their finance department.
I would like to formally inform Bonitas that I have given you numerous times to pay my refund, however I will be submitting a formal complaint with the ombudsman.
BONITAS did not even respond to any of my reviews on this particular post.
I regret joining Bonitas!
They can't keep their word and meet the expectations of their clients!
They lack integrity and can't keep promises.
LP
Lorenzo P's update11 Jun 2025, 07:39
Reviewer Update
Today is the 10th working day since the eft was processed. And I have still not received my refund!
I had numerous email correspondence with Bonitas, apparently the finance department is a concern as no feedback has been received from their finance department.
I would like to formally inform Bonitas that I have given you numerous times to pay my refund, however I will be submitting a formal complaint with the ombudsman.
BONITAS did not even respond to any of my reviews on this particular post.
I regret joining Bonitas!
They can't keep their word and meet the expectations of their clients!
They lack integrity and can't keep promises.
I had numerous email correspondence with Bonitas, apparently the finance department is a concern as no feedback has been received from their finance department.
I would like to formally inform Bonitas that I have given you numerous times to pay my refund, however I will be submitting a formal complaint with the ombudsman.
BONITAS did not even respond to any of my reviews on this particular post.
I regret joining Bonitas!
They can't keep their word and meet the expectations of their clients!
They lack integrity and can't keep promises.