1 reviews | Active since Apr 2019
Refund delayed!!
Good day Bonitas,
I am extremely disappointed with the service received over the past month!
I have canceled my medical aid last year (December 2024) and waited 4 months to receive the letter which I needed to complete wit my information for my medical aid savings.
I completed for the form and submitted the required documents as per your request (certified copies) on the 30th of April 2025. I have not received any email correspondence or confirmation that it was received for almost 2 weeks which is pathetic!
The 2nd week, I decided to call Bonitas and the first consultant mentioned that the documents is with Finance for their review and I should give it a couple more days...
3rd week of May and I called back again as I have not received any feedback, and I spoke to K Mokhongane who advised me, on the system it shows there is an issue with the documents I have submitted and it is not certified correctly. I advised him that I work with certification on a daily basis and would like to speak to a manager. He never said the managers were in a meeting, but first asked why? Why do I want to speak to a manager when he is assisting me? And I insisted because he does not understand my frustration. After 15min of back and forth, he then said the managers are all in a meeting. I was furious and still am!
Anyway, he then advised the manager (N Mdebe) will contact me on email to provide feedback.
The manager advised on email that my case will be escalated to the finance department.
I have seen numerous complaint on HelloPeter regarding the refunds payments that are not being paid to ex medical aid members.
I do not understand how such a huge corporation such as yourself have employed *********** people who are not fully aware of how the delay in paying medical aid savings actually affect people!
So I keep on getting automated emails which state my medical aid savings is being processed by the Finance department for final vetting for the past 9 days!
Multiple confirmations was provided which refers me back to say the refund will be processed in the 5th month of May!
I have sent multiple emails to the above-mentioned consultant and manager of which I have not received a response!
It is time to provide feedback on the said post and I wouldn't recommend a generated response that it is being escalated to finance!
My case has been sitting at finance since the 30th of April!
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Tea
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Tea
I have sent an email yesterday day on the 27th when I received an automated response.
This is clearly not being taken serious and I wonder whether Bonitas even care!
I have sent an email yesterday day on the 27th when I received an automated response.
This is clearly not being taken serious and I wonder whether Bonitas even care!
After multiple back and forth on emails and calls, I was promised my funds will reflect in my account on the 31st of May as it is the cut off date. I was promised my funds has been captured for refund and an eft has been prepared. I was promised that the matter has been escalated to the finance department.
WOW Bonitas, how pathetic and poor service yet again. The promises made by your consultants and manager mentioned above were not met.
I am extremely disappointed by how such a huge medical aid provider can not meet the expectations promised.
On a serious note, I only received one message from Bonitas on HelloPeter regarding my complaint and nothing further.
To those who are still with Bonitas, I would not recommend staying on the medical service provide and change ASAP!
Subsequently, I'd like to know what feedback Bonitas will be providing... in respect of my complaint.
All they have been doing for the entire month was promises and apologies which is unacceptable!
After multiple back and forth on emails and calls, I was promised my funds will reflect in my account on the 31st of May as it is the cut off date. I was promised my funds has been captured for refund and an eft has been prepared. I was promised that the matter has been escalated to the finance department.
WOW Bonitas, how pathetic and poor service yet again. The promises made by your consultants and manager mentioned above were not met.
I am extremely disappointed by how such a huge medical aid provider can not meet the expectations promised.
On a serious note, I only received one message from Bonitas on HelloPeter regarding my complaint and nothing further.
To those who are still with Bonitas, I would not recommend staying on the medical service provide and change ASAP!
Subsequently, I'd like to know what feedback Bonitas will be providing... in respect of my complaint.
All they have been doing for the entire month was promises and apologies which is unacceptable!