TB
Tumelo B
1 reviews | Active since Jan 2014
30 Apr 2025, 06:05
Refund
Good morning my refund is still not processed I was refunded R2070 before and am still short with my other refund of 8000 am being taken back and forth with no proper feedback ,if it was up to me I would even cancel my membership,am still new with bonitas but their level of service is disgusting and wouldn't wish anyone to have a membership with them ,their agents lie when you call them .and level of incompetence is absurd.i was told I would be refunded in 1or 2 working days now am being told about an old refund Bonitas is nonsense and I regret moving from discovery when they never gave me any issues.i want my refund .
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
30 Apr 2025, 08:44Hello Tumelo B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your refund issue to finance department for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your refund issue to finance department for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Apr 2025, 08:44
Official
Hello Tumelo B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your refund issue to finance department for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your refund issue to finance department for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
TB
Tumelo B's updateReviewer Update
30 Apr 2025, 09:38I honestly dont want this reply because i was told this last week and am still waiting your scheme is robbing people... tomorrow is a holiday I still need to wait for another working days ...this is bull**** I want my money processed today .we feed families with our money not for you to rob us .
TB
Tumelo B's update30 Apr 2025, 09:38
Reviewer Update
I honestly dont want this reply because i was told this last week and am still waiting your scheme is robbing people... tomorrow is a holiday I still need to wait for another working days ...this is bull**** I want my money processed today .we feed families with our money not for you to rob us .
TB
Tumelo B's updateReviewer Update
30 Apr 2025, 09:42You are always escalating and escalating nonsense,I got an email last night a refund if 2000 was processed that shows the level of your incompetence because you just responded without checking properly am going to publish all your nonsense that you loose clients because you don't respect us
TB
Tumelo B's update30 Apr 2025, 09:42
Reviewer Update
You are always escalating and escalating nonsense,I got an email last night a refund if 2000 was processed that shows the level of your incompetence because you just responded without checking properly am going to publish all your nonsense that you loose clients because you don't respect us
TB
Tumelo B's updateReviewer Update
30 Apr 2025, 13:23Can I please be refunded by 8000
TB
Tumelo B's update30 Apr 2025, 13:23
Reviewer Update
Can I please be refunded by 8000
TB
Tumelo B's updateReviewer Update
30 Apr 2025, 15:08Am getting annoyed even more with the level of your incompetence stop telling about me the 2070 refund that you did before if you take a look at your records you will see that am supposed to be refunded 8000 ,just stop telling me about an old refund.i was promised to be refunded and its almost close of business know and I havent received my refund and tomorrow its a holiday
TB
Tumelo B's update30 Apr 2025, 15:08
Reviewer Update
Am getting annoyed even more with the level of your incompetence stop telling about me the 2070 refund that you did before if you take a look at your records you will see that am supposed to be refunded 8000 ,just stop telling me about an old refund.i was promised to be refunded and its almost close of business know and I havent received my refund and tomorrow its a holiday
TB
Tumelo B's updateReviewer Update
30 Apr 2025, 15:09theres arefund that was processesed on the 15th and till today it hasnt reflected .suddenly you telling me about an old refund
TB
Tumelo B's update30 Apr 2025, 15:09
Reviewer Update
theres arefund that was processesed on the 15th and till today it hasnt reflected .suddenly you telling me about an old refund
Bonitas Medical Fund's replyOfficial
02 May 2025, 08:26Hello Tumelo B
Thank you for notifying us of your complaint. We hereby confirm that your refund has been processed and paid into your FNB savings account number ***x0379 on 02 May 2025. Proof of payment has been emailed to you.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We hereby confirm that your refund has been processed and paid into your FNB savings account number ***x0379 on 02 May 2025. Proof of payment has been emailed to you.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 May 2025, 08:26
Official
Hello Tumelo B
Thank you for notifying us of your complaint. We hereby confirm that your refund has been processed and paid into your FNB savings account number ***x0379 on 02 May 2025. Proof of payment has been emailed to you.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We hereby confirm that your refund has been processed and paid into your FNB savings account number ***x0379 on 02 May 2025. Proof of payment has been emailed to you.
We sincerely apologise for the inconvenience caused to you.
Kind Regards
Bonitas Team