Refund
I submitted a claim on the 5th of January and I still have not been refunded. Called 2 weeks ago I was told refunds are processed in 3 days. Called last week I am told they take 10 day now today Angie tells me they take 7-21 working days. It’s ridiculous that 3 agents would give me different information. Also what’s this thing of agents telling me that they are still processing last years claims then they will attend to mine. So I must be inconvenienced because of last years claims? Nonsense
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
18 Jan 2022, 09:33Hello Sasanki M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply18 Jan 2022, 09:33
Official
Hello Sasanki M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
's updateReviewer Update
19 Jan 2022, 10:52Still no response, no refund.
Pathetic service
Pathetic service
's update19 Jan 2022, 10:52
Reviewer Update
Still no response, no refund.
Pathetic service
Pathetic service
's updateReviewer Update
19 Jan 2022, 10:53Must one complain on Twitter before you can assist?
's update19 Jan 2022, 10:53
Reviewer Update
Must one complain on Twitter before you can assist?
Bonitas Medical Fund's replyOfficial
20 Jan 2022, 14:54Hello Sasanki M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 Jan 2022, 14:54
Official
Hello Sasanki M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team