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1 reviews | Active since Jan 2017

07 Dec 2020, 16:19

Refund

I would like to bring to your attention that one person cannot have 2 medical aids, this is ******* according to the law of South Africa

"Section 28 of the Medical Schemes Act 131 of 1998 prohibits a person from being a member of more than one medical scheme at the same time, even though there may be good reasons for this, which may range from necessity to convenience."

IF THIS ISSUE IS NOT RESOLVED ASAP, I WILL BE CONTACTING THE OMBUDSMAN FOR ASSISSTANCE

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Dec 2020, 23:05
Official
Hello Pamela P,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

We are currently investigating this matter and we will keep you updated until the matter has been resolved. 
   
 We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team 
's update08 Dec 2020, 10:21
Reviewer Update
Hi there, Bonitas consultants are trying to help me from the 01/12/2020 but nothing as yet. How long does it??????
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Dec 2020, 11:29
Official
Hello Pamela P,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team