SX
Sabelo X
1 reviews | Active since Feb 2021
17 Feb 2021, 12:40
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I was with Bonitas Medical aid for under a year and when I couldn't buy over the counter medicine as I required with my savings I decided to cancel their services. It was the end of August 2020 when I cut ties with them, they sent refund documents to me and I filled them in. It's been almost three weeks and no word from them to update me on the status of my refund.
I spoke to my broker and she enquired and told me they couldn't open my bank statement attachment. I resent the bank statement and they are still quiet. Bonitas is one useless company I look foward to not utilizing in the future.
At least have the decency to give me feedback and updates on the status of my account.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
17 Feb 2021, 13:41Hello Sabelo X,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2021, 13:41
Official
Hello Sabelo X,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
SX
Sabelo X's updateReviewer Update
22 Feb 2021, 16:34So Bonitas is still investigating, today is the 22nd of the month and I still do not have any feedback regarding my complaint. Bonitas really doesn't care about clients or former clients. What is it that you are investigating for so long since you do have my membership number and contact details?
You guys are full of excuses and don't want to pay my refund due to the fact that I did not exhaust my funds.
You guys are full of excuses and don't want to pay my refund due to the fact that I did not exhaust my funds.
SX
Sabelo X's update22 Feb 2021, 16:34
Reviewer Update
So Bonitas is still investigating, today is the 22nd of the month and I still do not have any feedback regarding my complaint. Bonitas really doesn't care about clients or former clients. What is it that you are investigating for so long since you do have my membership number and contact details?
You guys are full of excuses and don't want to pay my refund due to the fact that I did not exhaust my funds.
You guys are full of excuses and don't want to pay my refund due to the fact that I did not exhaust my funds.
Bonitas Medical Fund's replyOfficial
25 Feb 2021, 23:26Hello Sabelo X,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply25 Feb 2021, 23:26
Official
Hello Sabelo X,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team