Reduced my day-to-day benefit by R1134 on June sta

Reduced my day-to-day benefit by R1134 on June statement. The YTD <br> benefit was reduced by R1134 more than the transactions on the <br> statement. Logged ref 310715QDVXYF on 31/7/15. Spoken to sup. <br> Ella Letlolo on 4/8 who promised to phone back on 5/8. She failed <br> to call even after 3 more request on 5, 6 & 7/8 to call me. She <br> passed a message to me on 7/8 that a call was logged with their IT. <br> On 11/8 I spoke to Angie and insisted to speak to Call Cntr Manager <br> Jean-Marie. She said that Jean-Marie promised to call me back the <br> same day. She never did. <br> It looks like Bonitas computer system is malfunctioning and loosing <br> benefits to members. It is a serious problem for the company and they <br> refuse to speak to me about it. I need to know what they are doing <br> about it and when it will be fixed.