GM
Gopolang M
1 reviews | Active since Jun 2015
28 Nov 2022, 10:21
Reaping off clients
The medical scheme is not paying full amount as per their options. They always short pay the service providers and have an excuse that it they have negotiated the rate with the scheme. Mean while the service provider did not agree to the negotiated rate. Now as the patient i have to pay what BONITAS is refusing to pay. BONITAS is reaping me off big time.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
28 Nov 2022, 11:03Hello Gopolang M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas
Bonitas Medical Fund's reply28 Nov 2022, 11:03
Official
Hello Gopolang M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas
Bonitas Medical Fund's replyOfficial
28 Nov 2022, 13:29Hello Gopolang M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply28 Nov 2022, 13:29
Official
Hello Gopolang M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
GM
Gopolang M's updateReviewer Update
01 Dec 2022, 08:27You guys are reviewing one claim what about the other one? Why is it that i am not getting communication? Bonitas is not being helpfull. There is netcare claim that BONITAS does not want to pay.
GM
Gopolang M's update01 Dec 2022, 08:27
Reviewer Update
You guys are reviewing one claim what about the other one? Why is it that i am not getting communication? Bonitas is not being helpfull. There is netcare claim that BONITAS does not want to pay.
Bonitas Medical Fund's replyOfficial
01 Dec 2022, 23:47Hello Gopolang M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Dec 2022, 23:47
Official
Hello Gopolang M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team