REALLY POOR SERVICE

Since Nov 2018 we have been trying to resolve the issue with regards to the contributions without any luck after sending motivational letters as well. My husband was admitted over Dec and diagnosed with several chronic conditions in result non of the tests done in hospital has been covered by the medical scheme stating that we have not paid our contributions for Dec period where in fact it has been paid.

Notice has been given to them telephonically after nothing could have been done about the contributions jumping by almost R 2500.00 no one has advised that I need to give written notice which has eventually been done beginning of Feb for end Feb this year.

Up until now we are battling to find a medical scheme to cover us based on my husbands diagnoses in Dec in a result my entire family now has a waiting period for 3 -6 months on other schemes and we can't afford to be on a waiting period with my husband and also not with the kids as anything can happen.

We have been with bonitas for a very long time and never had any issues and out of the blue all of this came up. It is very sad that I need to leave the scheme and would really prefer to stay IF they are willing to assist and resolve the issues and problems that occurred and are willing to assist me in applying again. Also after sending emails asking for someone to give me a call to speak to them with regards to new applications and resolving the other queries.

I really find this totally unacceptable.

PLEASE ASSIST IN ESOLVING THIS AND FAST