Really bad service

<p>I've been with bonitas for about 5 years now, in their benefits brochures it states that one will get a baby bag when one gives birth. My daughter is now 4, I've never received one, I've called and emailed countless times and nothing. Not even a call back. I had another baby and he's now almost 2, also so many calls and emails, and I haven't heard anything back. Is this the way to treat clients? We pay a lot of money every month. I've heard a lot of people complain about the same thing but they recently received their bags. I haven't heard a thing back. It's not fair to give some and not others. I pay my premiums every month. Why advertise something you have no intention of giving? I'm so disappointed with bonitas customer care.</p>