VM
Vivian M

1 reviews | Active since Nov 2017

30 Sept 2025, 19:17

Re-application of membership

Your agents are useless. I was a dependent on mom's medical aid for years. She got retrenched 31 July 2025. August i inquired multiple times and we were told we still on the medical aid, 23rd September i received a call from my gynae that my last appointment was not covered by my medical aid. Called to inquire and was told we were terminated 31 July 2025. Fine I asked for reinstatement I was told I would need to pay August to October inadvance before reinstatement however no one could tell me how much. Another consultant advised an easier way is to do a new application, I sent through my application was told it Will be quick since I was a member n it's within 3 months of being resigned. Instead the new application is also a headache, im due for birth in two weeks is bonitas delaying my application inorder to not cover my birth? Im so over being pushed around, I will finance my birth and bonitas has lost a member in me due to its incompetence

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Oct 2025, 08:23
Official
Hello Vivian M Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Oct 2025, 08:33
Official
Hello Vivian M
 
Thank you for submitting the details to us through Hello Peter.
  
 We will investigate this matter.

We appreciate your patience while we are resolving this query for you. Kind Regards
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Oct 2025, 13:19
Official
Hello Vivian M Thank you for reaching out to us via hellopeter. We’re pleased to confirm that your concern has been addressed and this matter is resolved. We sincerely apologise for any inconvenience this may have caused and truly appreciate your patience and understanding throughout this process. Kind regards Bonitas Team
VM
Vivian M's update18 Nov 2025, 09:59
Reviewer Update
Literally a month of taking a membership separately I am suspended without communication i had to find out dischem trying to buy medication. Yoh bonitas is really trash 🗑. One issue after the other