KT
Kayleigh T

1 reviews | Active since Dec 2018

21 Apr 2021, 15:56

Rather save your money each month and quit medical aid all together

You already dish out R2500 a month for Primary cover and when it comes to claiming for whatever you have done, even filling a tooth, you will always have to pay more. What is the point of paying medical aid if you will almost always have to pay in. They pay for ONE X-ray over 3 years for your teeth. Three years? Come on. That means if you change dentists or need a check-up again in a three year period, they will not pay. I have had to change dentists because the dentists on the Denis network are sub-par, yet they won't cover the Xrays I need.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Apr 2021, 16:28
Official
Hello Kayleigh T,
 
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve. 
 
 We will investigate this matter. 
 
 We appreciate your patience while we are resolving this query for you.
 
 Kind Regards 
 Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Apr 2021, 23:21
Official
 
Hello Kayleigh T, 

Thank you for submitting a comment to us through Hellopeter. 

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We also encourage you to take time and revisit your review, it will mean a lot to us. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 

Bonitas Team