SF
Stefan F

1 reviews | Active since May 2011

20 Sept 2018, 10:58

Rather avoid. Their promises and adverti*****ts are just lies really.

Overall the scheme is pretty terrible. They grossly undercut the amounts that medical professionals charge (IE consultation to a doctor is R400 and their scheme rate is R200) and their network is terrible.

I needed to go to a dermatologist and the only ones they had in the Western Cape was in George or Knysna. This means I have to drive 5 hours from Cape Town just to see a dermatologist for first consultation which won't be the last one. Effectively I would need to move to George to not have to have a roadtrip every time I need to go in.

This is just the last of MANY problems I have had with them. I will be cancelling my membership.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Sept 2018, 13:38
Official

Hello JSF23,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

SF
Stefan F's update03 Oct 2018, 10:17
Reviewer Update
So it has been 2 weeks of no contact and (what I am assuming is) no investigation, but at least you responded quickly to try and keep within some kind of first reply or "replies within" metric. This should really just reconfirm how terrible this medical aid is overall.