RA Mafisa

I am so disappointed with the service I am getting from Bonitas. After the face to face interaction and telephonic conversations I had with their consultants they chose to ommit the most crucial information I needed in order to make a sound decision if I am changing my medical aid or not. They informed me that they going to refund my money should I choose to cancel my medical aid. Only when I read the refund form the information differs. They can go back to their call recordings, the only information that their consultants emphasized on was the turnaround time for my refund. I have requested a call from them, seems that I am waiting for no call. I want my money to be refunded in my account. Query no: 230125QRKZ83