1 reviews | Active since Jun 2023
R4600 Refund not paid.
There are no words to explain how hurt I feel about Bonitas BonCap Medical Aid. A pensioner of 68 years old. Bonitas is refusing to pay a hospital claim on last year October. So I canceled the Medical aid last year. Effective December 2024. So I can make ways to settle the hospital bill out of my own pocket. The monthly Premium was R1700 for the year 2024. The Medical aid was canceled Effective December 2024.
But come January 2025. Bonitas deducted R4600 from my account. Money for my car insurance, water bill and other debt. All not paid. Because Bonitas took everything I had in my account. Is that even legal? As I did not give permission for that money to be taken. Even if I was still a member, that was not my monthly premium.
I was left without money to even buy food for the whole month. My children had to buy food for me.
I called Bonitas. They said I must send them 3 months bank statement and 3 months payslip. I did that.
They promised to refund me my money. Till today. I have been calling and calling. Been promised over and over again to wait 5 to 7 days to receive my money. Till today.
Is there anyone who can help me? Is there an ombudsman who can help me.
Because Bonitas is not helping me. Not sorry for what they did. To a 68 year Pensioner.
My Medical Aid number is ***
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
I am still waiting for you to come back to me regarding my R4600 refund.
I am still waiting for you to come back to me regarding my R4600 refund.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
I would like to say a Big thank you to LESEGO. I wish I had her surname. She called me after my complaint.
And she escalated my query to the right department and manager.
And I received my refund. After calling and calling. So thank you very much Lesego for all your help. Highly appreciate it.
I would like to say a Big thank you to LESEGO. I wish I had her surname. She called me after my complaint.
And she escalated my query to the right department and manager.
And I received my refund. After calling and calling. So thank you very much Lesego for all your help. Highly appreciate it.