Hellopeter
Share Your Experience
SK
Sadie K

1 reviews | Active since Sept 2017

09 Apr 2026, 11:51

Quick to take Premiums, but never quick to assist in refunding.

Due to reason last year I had to cancel my medical aid with Bonitas. I was then informed of a refund due to me. I submitted all documents last year October and was sent a mail stating all had been received. The waiting period was 4 months and pay out would happen in the 5th Month (March). From the beginning of March i have be fighting with the company and re-send documents which they already had. Story short, called today to be told i now have to wait another 7 - 14 days for the refund. This is totally unacceptable, the process you have to go though to get your refund and all the waiting periods all because in October last year it seems jobs were not done. Quick to take your monthly payments but never quick to sort out any queries or refunds due to you, even when you were not the cause of the delay.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Apr 2026, 12:16
Official
Hello Sadie K

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  

We will investigate this matter.

We appreciate your patience while we are resolving this query for you. 
 
Kind Regards
 
Bonitas Team 
SK
Sadie K's update20 Apr 2026, 11:57
Reviewer Update
Well, we are back.. Called again today the 20th April to follow up on my refund. To get told there has been no update since the 31st March. And you cannot talk to anyone in finance. Also to be told I am not the only person that has a problem. Since my previous post , NO ONE has contacted me... NO ONE. I have to do all the calling. I have waited my periods i had to wait but still no response. Guess i will have to take this matter up with the Ombudsman now as it seems i will get no were with Bonitas. I would not recommend this medical aid.
SK
Sadie K's update28 Apr 2026, 13:15
Reviewer Update
Date now the 28 April 2026 - Shocker still no refund. I called on the 20th April was informed the matter was being escalated (pervious post). Called again on the 23rd April and was told it has been marked as urgent and that it was in fact escalated on the 20th April. Need to wait till maybe end of day or the morning of the 24th April to get a response. MARKED AS URGENT.... HA HA HA. You would swear Bonitas was paying me out Millions... believe me it not. Received an e-mail on Friday the 24th April (First e-mail from them since March time) SHOCKER... Said my query from the 20th April was now being escalated, wait 3 days... Called today 28th, to find out and was told an e-mail was being sent to a supervisor to follow up from finance what's going on..... Guess what, give them a chance and wait three days.
Matter is being referred to the CMS. I will be back to give updates, seen Bonita's wont respond on this platform...