SM
Stephan M
1 reviews | Active since Jun 2015
11 Feb 2016, 09:49
Quick to suspend - slow to reinstate
I pay my monthly contributions from my Nedbank account. Bonitas did not allocate my contributions and therefore suspended my medical benefits. I have sent my proof of payment 3 times. They have suspended me from 2 Feb, it is nouw the 11th and my benefits are still not reinstated. I am worried that one of us may need medical attention, and the medical aid won't pay. I will take this matter further should something like this happen.
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Bonitas Medical Fund's replyOfficial
11 Feb 2016, 10:13Hello Matt-22,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply11 Feb 2016, 10:13
Official
Hello Matt-22,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team