NH
Niresh H
1 reviews | Active since Jan 2022
04 Aug 2022, 18:53
Query on PET CT Scan for Cancer treatment
Good day. Hope you are well. Please can you assist. Why does Bonitas no longer pay for PET CT Scans as part of their oncology benefit? I was part of Nedgroup and migrated to Bonitas. Nedgroup used to pay for my PET CT Scans but Bonitas didn't approve my PET CT Scan scheduled for August 2022. I have to now make a compromise and request authorization for a normal CT Scan instead.
I am very concerned about this as my understanding is that PET CT Scans are superior to CT Scans when it comes to early detection of cancer reoccurring.
Your help is appreciated. My membership number is ***.
Regards Niresh
Helpful (0)
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Replies (2)
Bonitas Medical Fund's replyOfficial
05 Aug 2022, 10:55Hello Niresh H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Aug 2022, 10:55
Official
Hello Niresh H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Aug 2022, 10:30Hello Niresh H Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2022, 10:30
Official
Hello Niresh H Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team