Query not attended to a month later still no feedback

My references 190723QRP6TP

I'm so frustrated with bonitas. It's a month since I've sent the doccuments which I was advised to send registration of my membership 1 June 2023. I have heard nothing Back. I sent a hello Peter complain over a week ago and also no response except for an automatic response saying my query will be attended to. To date no contact has been made. I called the call center today and spoke to Waheed who told me there's no use for me to be frustrated as it won't help my situation. He then went on to tell me nothing was done to my previous query because I didn't complete an income verification form which no one informed me about... I told Waleed I did my application telephonically and the person only told me to send my affidavit and 3 month bank statement which I did. Waleed also told me that my contribution won't be adjusted from 1 June because I didn't send my doccuments before 1 June. I'm at my wits end. Waleed refused to let me speak to a supervisor or manager and told me that he will escalate my long outstanding query... so am I now going to have to wait another 3 months waiting period because my medical will lapse soon as Noone can fix my contribution to notify me of how much I should pay monthly? Why has a month longs query not been dealt with? Even hello Peter complaints are not being attended to. So how can I get someone to help me fix this mess