Query - CP Cornelissen

I have send my Fathers claim to Bonitas for reviewing because he is a cancer patient, they dont want to pay the full amount. * No one can talk to the PMB when phoning the query department you need to go through so many channels and then finally when someone assist you they need to phone the PMB again. The way Bonitas is handle this is unprofessional we need to pay the Dr, but they cannot give and answer to me and my Father is a registered Cancer Patient. This is unfair to old people.