Query 161015QH4T91

I logged the above query with Bonitas this morning. As my Monthly Statement reflected I had R5800 available and I received a notifiction that a claim I had lodged was not going to be paid in full. I was told that my statement ws incorrect and that my funds where depleated. I planned my visits to the doctor around the information I had from my statement. I sent a copy of my statement and queried this. This is the reply I received, no appology or anything I find this type of service disgusting. Had I only received one statement reflecting this figure I would have queried it, but my statement has been like this for months.<br> <br> Query Number : 161015QH4T91 <br> Query Type : IN PROCESSING-READY TO PAY <br> <br> Thank you for the email dated 16/10/2015 regarding the claim from practice Aikman and Kuhn on the 13/10/2015 , kindly be advised that claim will be short paid as the day to day benefits depleted , the figures reflecting on the statement is incorrect and call was logged with scheme IT department to correct that .<br> <br> Regards,