1 reviews | Active since May 2016

16 May 2016, 08:49

****py service!!!

<p>I sent Bonitas my application form on 05 May 2016 - to date I have had nothing but one error after the other!</p> <p> </p> <p>1. They loaded me with the incorrect plan</p> <p>2. They rejected me as they insisted on wanting HR info when I am not subsidised</p> <p>3. They have loaded the incorrect inception date despite me stating the inception date and making payment for May 2016</p> <p>4. I call now and hear the membership hs now again been terminated</p> <p>5. I have had bloods done today at my own cost</p> <p>6. I have a Doctors appointment tomorrow</p> <p>7. According to them I have medical aid - but I have no membership number to produce - so how do I claim???</p> <p>8. Every time I call I am told queries take 3 to 5 working days - It has been over a week and this is still not sorted out!!!???</p> <p> </p> <p>COME ON BONITAS! SURELY YOU CAN DO BETTER THAN THIS!!!???</p> <p> </p> <p> </p>

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 May 2016, 14:00
Official
Hello michelle-carolus Thank you for submitting a comment to us through Hello Peter. This is to confirm that we have received your comment and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. Kind regards Bonitas team
's update17 May 2016, 10:05
Reviewer Update
And Bonitas *****s it up further!!! On 16 May 2016 they confirm having received my payment and send me a membership certifiacte - I get to my doctors today only to find out that they have suspended my benefits because they have not moved my payment from the incorrect membership number THEY allocated to the new membership they have issued and are now again asking for payment to activate my benefits!!!! Does no one there have any brains???????????????????????????????
's update19 May 2016, 08:36
Reviewer Update
And the ****ty service continues!!!!
Bonitas Medical Fund
Bonitas Medical Fund's reply23 May 2016, 06:21
Official

Hello michelle-carolus

Thank you for submitting a comment to us through Hello Peter.

We hereby confirm that your concerns has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team