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Octavia O

1 reviews | Active since Sept 2014

26 Jan 2024, 17:30

Putting my life at danger

On the 12th Jan my doctor sent documents to Bonitas for my chronic medication email : *** and ref for email acknowledge is DMRef ***. Since the was no reply /phone call or email since from AFA or Bonitas . today 26th Jan I went to surgery to check my chronic meds .. to my suprise medication was not there the guy at reception called bonitas to ask why no medication till date , bonitas said AFA is no longer handling boncap chronic I must send documents to another dept of which it's unprofessional and *********** and putting my life at risk since I don't have medication to drink on daily basis . On the day of consultation Dr gave me few pills to take while we waiting for delivery it's now 6 days without me drinking any medication of which will lead to default of medication. I call Bonitas I spoke to Thembeka she said to me the acknowledge thier mistake but the medication will b delivered on Monday 29 Jan which will be adding more days not taking medication almost 10days .I'm really not happy and disappointed at Sametime and not sure what to do since I don't have any medication to drink . Bonitas has put my life at risk nd depriving me medication while I'm paying for my medical every month .

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jan 2024, 17:46
Official
Hello Octey B  Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:30 - 17:00 Monday – Friday. Closed on weekends and public holidays.
     Your enquiry will be attended during office hours. Kind Regards
  Bonitas Team