Put on hold for 30 minutes!!!

Item: Bonitas Medical Fund
Rating: 1
Author: Luke G

PMB account rejected once again. Tried calling to resolve. 40 minutes later (of which 30 minutes I was put on hold) I gave up. If anyone at Medscheme / Bonitas has a phone, could they please call me back!

Helpful (0)

Replies (4)

Bonitas Medical Fund's replyOfficial

22 Oct 2018, 16:29

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply22 Oct 2018, 16:29

Official

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Luke G's updateReviewer Update

24 Oct 2018, 16:47

Nobody has called me regarding this! I called you today after receiving a mail stating that you are only paying 30% of the claim as we didn't use a DSP. The following mail received listed your DSPs in our area and there are NO rheumatologists listed. Another 50 minutes on the phone. A very sweet lady tried to help me, but had no assistance from a supervisor as they were ALL apparently in a meeting. Call ***. I have had no option but to go to SAMA for assistance.

Luke G's update24 Oct 2018, 16:47

Reviewer Update

Bonitas Medical Fund's replyOfficial

28 Oct 2018, 08:29

Hello VDMAN,

As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Bonitas Medical Fund's reply28 Oct 2018, 08:29

Official

Hello VDMAN,

As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards
The Bonitas Team

Luke G's updateReviewer Update

30 Oct 2018, 22:24

3 days and no response??

Luke G's update30 Oct 2018, 22:24

Reviewer Update

3 days and no response??