Pushed into a corner

I have been with Bonita's for the past few years now, and have an aging Mother who has several conditions registered. I continuously have to reiterate to the staff to pay for chronic medication from the PMB basket and not from the MSA. Half way through every year my funds are depleted due to incorrect processing of claims. I request reprocessing as per instruction of the consultant only to find out that it was never done. No communication that claims are paying from MSA. Medication that been approved and paying over the past years, now not being paid. Every consultant has given me a different story. Staff has dropped the call on several occasions with me . I am very meticulous in the administration of my claims and keep record of references and individuals spoken to. I have politely requested to speak to an individual who can assist me or offer alternatives paving a way forward. Given the current situation of our economy and my retrenchment I am pushed in a corner, with medical bills rising and me not in a situation to cover it any longer. The whole idea behind having a medical aid to alleviate and assist with the stress that comes with, having a family member with ill health. My premiums are always paid on time, and I have been a advocate for Bonita's. I am truly disappointed in the way they have treated me and my family and will gladly revert back to my previous Medical Aid. Well done Bonita's, you have lost an advocate who believed and trusted in you. Remember that your client satisfaction is a true display of the difference that you make to the society that you service.