PURE DISPLAY OF ***********

I joined Bonitas on the 1st of November 2024 and my problem started the next month when i realised that my medical aid contribution in not showing on my december pay slip. I had submitted an appilcation form stating clearly that i will be a group paying member with all the required infromation of my company on the form and the compny stamp from my HR.

In February 2025 i was transfered from direct paying member to group, but Bonitas incorrectly debited R 11, 011.00 instead of R 3, 782.00. 07 March 2025 recieved email stating that I will be refunded, since than every thursday until Today 12 May 2025 i been following up with calls and emails and the only response im getting is that my query is being finalised.

There is no direct line to finance depArtment, when you follow up the person online just sends an email to finance depratment than you have to call the following week just to be told the same status for the last three months.

This is pure display of *********** from Bonitas staff, it can never take three months to refund a customer that already in your system.

Here is list of my many query references: 290125QRXD2T 290425QXDW42 100425QWP8V8 180325QVMS59 170425QXIMRT