BP
Bernice P

1 reviews | Active since Apr 2026

21 Apr 2026, 11:55

Pulling your tooth is possibly covered, not saving it!!!

To say I am disappointed in this medical fund is putting things very lightly. My daughter needs to have a procedure done, Surgical exposure of impacted tooth. 1 tooth. Nope the medical aid doesn't cover General Anesthesia for this procedure. They only cover General Anesthesia is for the removal of impacted teeth subject to pre-authorization. So no, let's not save your tooth. We will only pay for the removal of it. A 15-year-old girl must walk around with a big gap in her mouth. I'm sure that will help her self-confidence and mental health. I do not understand how this whole mentality works. We won't save your tooth. Let's rather just remove it. That we could possibly pay for. But then when it comes to putting an implant in her mouth where this huge gap will now be, I bet they will come up with some other excuse not to pay. And the only reason we asked for General Anesthesia is because the Doctor literally has to break through BONE!!!!!! Bonitas is all about mental health, but they don't understand they are causing mental health issues. The trauma my daughter will have to go through having this procedure in the chair... her self-confidence, her mental health about this huge gap in her mouth... that's not taken into consideration. DISSAPOINTED BEYOND WORDS.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Apr 2026, 12:18
Official
Hello Bernive P

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.  
Kind Regards
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Apr 2026, 09:57
Official
 Hello Bernive P   Thank you for reaching out to us via hellopeter.  Following DENIS email communication, we confirm that your concern has been addressed and the matter is now resolved.  We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.  Kind regards, 
 Bonitas Team