1 reviews | Active since Jan 2018
Proof payment outstanding
I was inform on the 31 December 2024 -Payment was made for the claim of 18 September and 25 September 2024. The issue with thw incorrect authorization number was resolve and payment done on 30 December 2024.
I requested the remittance in order to forward to the provider as proof of payment. Till date no proof of payment received.
I have called the claims department a number of times. Calls drops and extremely long waiting time +- 35min at a time.
Evening asking the agent to send the document a few time no remittance received.
I have the provider calling and asking proof of payment. Oct,Nov,Dec,Jan. No luck. Emails was sent no proof of payment to close this chapter of my life.
Please look in the matter urgently. Also please add more agents to your call centre to help with the volume. 5min waiting is okay. Not 35+
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
The statements receive don't reflect the full payments made for the 18 Sep - 25 Sep 2024.
I'm requesting the remittance.
Can i please get someone that know about the issue of this claim. I'm going in a circle now. What payments was made for DrDjan on 30 December 2024 the amount was R37117.94. Or when in January 2025 was this paid.
The statements receive don't reflect the full payments made for the 18 Sep - 25 Sep 2024.
I'm requesting the remittance.
Can i please get someone that know about the issue of this claim. I'm going in a circle now. What payments was made for DrDjan on 30 December 2024 the amount was R37117.94. Or when in January 2025 was this paid.