Promise made but no delivery!!

Bonitas needs to refund me the debit order that went off in December. On 09/01/2026 they confirmed they received my request and the refund takes 1 - 10 working days for payment to be finalised. I expected to receive the payment latest 23/01/2026, but nothing. On Monday, 26/01/2026 I sent another enquiry to Bonitas and the response I received was:

We appreciate you taking the time to get in touch with the Bonitas family. Kindly be advised that a refund has been processed and still within the turnaround time of 7 to 14 working days.

This is unacceptable!! I am also unable to get feedback via the WhatsApp number. After navigating through all the options, I receive a message: There was a technical error during authentication. Please try again later. This happened twice.

Regards, Unhappy member