PROCESSED CLAIMS-INCORRECT DETAILS ON CLAIM

Message from Bonitas: \Kindly be advised that the claim dated 26/08/2015 and 03/09/2015 from *** Otto amounting to R 9159.99 has been rejected as Claim details are either incomplete or incorrect. Please submit an amended claim."Bonitas (Tebogo Nthako) then do not state which claim details are incorrect or incomplete. How must I request an amended account from Dr S D Otto if I do not know what is incorrect/incomplete on the account? This issue has now been dragging on since September 2015. I had to pay the dr BEFORE the procedure and had to submit the claim to Bonitas myself. The claim (account plus proof of payment) were submitted physically during September 2015 to the lady (Avril - Bonitas/Medscheme) that visits the Eskom Bellville Office weekly. The claim were again submitted via e-mail on 28/10/2015. QUERY NUMBERS I.R.O. THIS CLAIM: [MI***] & 021115QHMH43 . J H Pistor Bonitas Membership number ***. Thank you !"""