Problem getting claim paid.

I submitted a claim on 24 July 18. I have 4 references numbers, 4 different reasons given for non-payment. Doctors practice number incorrect - NOT??? Resubmitted twice by Bonitas agent - NOT???escalated once by Bonitas agent - NOT??? Finally today, I get told the arrangement of the lines on the accounts have to be changed????? The bottom line must be at the top???? I paid this CT Scan account myself at the service provider on 24 July and am waiting for payment on this account. Almost a month and these are the reasons I am given for non-payment of this claim.