1 reviews | Active since Jul 2020
PRIVATE HEALTH MALADMINISTRATOR FOR BONITAS
My father could not be admitted to hospital yesterday because the membership is apparently terminated. ( last payment being 01/11/2024 according to hospital) HOW does the customer know that Boncap and Bonitas run on different systems? Now we're (Boncap) is getting the runaround and the hospital is getting the blame that they're running on the wrong system. ***? Since Boncap has been under new andministration , we the customer , has just been ignored, no statements are sent unless it is requested, chronic meds are being delivered late, bills are being duplicated. Private Health Administrators are doing us all a MALADMINISTRATION - At Bonita's -nobody answer's the phone, I cannot get an ER service. Why does the patient/customer have to suffer with this Bonitas /Boncap seperation? @ Bonitas- your name is being dragged through the mud due to PHA's . Bonitas is still the medical aid - but your service is pathetic. I cannot express how disappointed and angry I am
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team