Prengnancy scans are not being paid by Bonitas after 10 weeks of constant follow ups

I am having to go to Hello Peter again as this is still not resolved!!

A pregnancy claim submitted on the 14th January has still not been settled. [MI ********** 29] Even after documentation has been sent to you substantiating the fact that the dr is a Sonographer you still don't provide any feedback. This is now 10 weeks its ridiculous, its part of the standard pregnancy scans that Bonitas are supposed to cover. On top of it my 20 week scan also done through a Sonographer (standard procedure in South Africa ) has also now been left high and dry with absolutely no feedback from Bonitas. [MI ********** 54] This is shocking service from Bonitas , I want feedback and I want it now! Why must I be the one to constantly follow up on this these are scans that are supposed to be covered by Bonitas:(((((((((

Information on the scans as follows: Member number ********** 8693 [MI ********** 29] - claim resubmitted with documents from the Dr explaining she is not a radiographer but a Sonographer on the 19th March for R1200 Member number ********** 8693 [MI ********** 54] - New claim submitted on 12th March for R900 also with a sonographer