Premiums and Membership

<p>I am one of the clients that came accross from Liberty to Bonitas. I was under a group at Liberty, which towards end of last year a changed to direct paying member as I retired and started with deregistering the Company. This was no hassles for Liberty. We arranged to change the debit from the company account to my private bank account. </p> <p>End 2016 I competed all required forms with Bonitas as I changed from a comprehensive to the Bon Complete cover with Bonitas. Even this standard process was complicated with Bonitas. I even got emails telling me my application for admission to a hospital was declined, never mind I never app**** for any such thing. I did receive an email from Bonitas apologising for the error on their side.</p> <p>Come 2017 I noticed that no debit went through for my premiums. I contacted the call centre on 06-02-2017 in respect to such. I was advised that the group had not paid yet. I explained again that there is no longer a group just me as per application filled in. The CallCenter lady advised me that I owe for January and the February premiums R 10526.00 which I transferred into Bonitas Nedbank Acc. the same day. March 2017 I noticed again that Bonitas had not deducted the premium. I called and the call centre gave me the same spill about group and payment. Again I explained what the situation is. Eventually I made a payment for the premium agin direct to the Bonitas Nedbank Acc for the March amount of R 5263.00. On the 24th of March 2017 I noticed a direct debit of my bank account for the same amount of R 263.00. My debit instruction as per the application forms completed requested debits on the 1st of each month. I therefore queried this transaction and was advise they have no account of any payments made under my name. besides a zillion calls and fruitless emails to Bonitas, up to date I have no feed back on what has happened to my premiums I paid. I must stress that the premiums were paid into the correct Nedbank Acc No. of Bonitas as confirmed various times with the call centre.</p> <p>Now this is only the finance side of the headaches I had so far. I had been with Liberty LMS for 16years and various other medical aids for long periods of time, and never been so frustrated, disappointed with one Medical as I am right now with Bonitas.</p> <p>This issue is touching in my books on *****.................................</p>